Shipping information
Where we deliver
We currently deliver within the 48 contiguous United States and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, military APO/FPO/DPO destinations or international addresses.
Standard shipping
| Merchandise subtotal after discounts | Standard shipping |
|---|---|
| US$150.00 or less | US$9.90 |
| More than US$150.00 | Free |
The threshold excludes taxes and shipping. Exactly US$150 does not qualify for free shipping. Eligible shipping is calculated at checkout. We currently offer standard delivery only.
Timing and fulfillment
Timing varies by product and fulfillment location. Our supplier currently estimates approximately 2–5 business days for items shipped from a U.S. warehouse and 5–10 business days for items shipped from an overseas warehouse. These estimates are not guaranteed delivery dates. Check any item-specific delivery information before ordering; contact us if you need a piece for a particular date.
Processing and carrier handoff depend on stock and the item. A label being created does not mean the carrier has received the parcel. We send shipment details when available. Weekends, holidays, carrier disruptions and customs processing can affect timing.
Split packages and tracking
Pieces in one order may ship separately. Each shipment can have its own tracking link and delivery date. Keep your order confirmation and use the tracking links in your shipment notifications. Multiple packages do not create an extra delivery charge beyond the amount agreed at checkout.
Address changes, delays and missing parcels
Check your address carefully before payment. Contact us immediately to request a correction; changes may not be possible after processing begins. If a parcel is marked delivered but cannot be located, check the delivery location and household members, then contact us with your order number so we can investigate with the carrier.
If we cannot ship within an applicable promised timeframe, we will explain the delay and provide the available options, including cancellation and a refund where required. We do not require you to give up legal rights for a delayed or missing shipment.