How can we help you?

Check the order confirmation sent to your checkout email, including spam folders. If you cannot find it, contact us before placing a duplicate order.

Contact us immediately with your order number and requested change. We will check the processing status; changes are not guaranteed once fulfillment begins. Order changes & cancellation.

Use the payment options displayed at checkout. Prices are in U.S. dollars; applicable tax and delivery charges appear before payment.

We will contact you about an affected order and the available options, including a refund for an item we cannot supply.

Follow the available checkout options. Use the same email consistently so order confirmations, tracking and any welcome-offer eligibility relate to you.

The 48 contiguous United States and Washington, D.C. Alaska, Hawaii, territories, military APO/FPO/DPO addresses and international destinations are not currently served.

Standard shipping is US$9.90 for merchandise subtotals of US$150 or less after discounts, and free above US$150. Taxes and shipping do not count toward the threshold.

Timing depends on the item and warehouse. Current supplier estimates are about 2–5 business days for U.S.-warehouse items and 5–10 for overseas-warehouse items. These are estimates, not guaranteed arrival dates. See Shipping information.

We currently offer standard delivery only. Please contact us before ordering if you need an item for a specific date.

Pieces may be fulfilled in separate packages. Check each shipment notification and tracking link; contact us if an expected item is not accounted for.

Check the delivery location and household members, then contact us with your order number. We will help investigate with the carrier.

Open your shipment email or order-status link. See Track your order for more help.

Request an eligible return within 14 calendar days of delivery. Items must be unworn, unwashed and unaltered, with tags and original packaging. Read the full policy.

Use the contact form, select Returns & exchanges and provide your order number, checkout email, item and reason. Wait for authorization before shipping.

For fit, size or a change of mind, the customer pays. If we provide a label, its cost is disclosed before acceptance and deducted from the refund. We cover reasonable return shipping for a confirmed defect or fulfillment error.

Allow 7–10 business days after the return reaches its authorized destination for inspection and processing. Your bank may take additional time. Refunds go to the original payment method.

Return the eligible item and place a new order for the size you want. Stock is not reserved; new orders follow current prices and shipping terms.

Contact us promptly, ideally within seven days, with the order number and description. Keep packaging and tags. This request does not reduce rights provided by law.

A discount alone does not make an item final sale. A final-sale restriction must be disclosed before purchase. Rights for defects and incorrect items remain applicable.

Use the measurements on the specific product page, as fit varies across styles. Our Size & fit guide explains how to measure.

Only the items described in the product listing are included. Editorial images show styling ideas; separately pictured pieces and accessories are not automatically part of the purchase.

Follow the garment label and listing-specific instructions. Fabric content and care can vary, including across visually similar styles.

Restocks depend on availability and are not guaranteed. Check New Arrivals for current stock.

Subscribe to emails and use MOLIVRAE15 on your first order, once per customer, with no minimum. Eligible full-price items only, no combined discounts. Use the subscribed email at checkout. Full offer terms.

The code cannot be combined with other discount codes. The standard free-shipping rate still applies when your merchandise subtotal after discounts is more than US$150.

Use the unsubscribe link in a marketing email. Essential order and service messages can still be sent.

Use our contact form and select Privacy. The sale and sharing opt-out page provides additional choices.

Use our contact form. Include the order number when relevant. We reply to the email you provide; never send card numbers or passwords.