Returns & exchanges

A considered approach to returns

Request a return within 14 calendar days of delivery. Eligible items are refunded to the original payment method. Please contact us before sending anything back so we can provide the correct return instructions and destination.

Condition of your pieces

Items must be unworn, unwashed, unaltered and undamaged, with all original tags attached and original packaging included. Try pieces on carefully indoors. Items with stains, makeup, self-tanner, pet hair, perfume or other odors do not meet the return conditions.

Start a return

1. Use our contact form and select Returns & exchanges.
2. Include your order number, the email used at checkout, the item and size, and the reason for returning.
3. Wait for authorization, the destination and shipping instructions. We will explain any return cost before you agree to it.
4. Package each order separately and retain your shipping receipt and tracking number.

Do not send a parcel to a supplier address or to the address printed on the original package without authorization. The posting deadline will be included in your return instructions.

Return shipping and refunds

For a change of mind, fit or size, the customer pays return shipping. If we arrange a label, its disclosed cost is deducted from the refund; otherwise you purchase tracked postage using the authorized instructions. Original delivery charges are not refunded for a change-of-mind return. We do not impose a restocking fee.

After the return arrives, allow 7–10 business days for inspection and refund processing. Your bank or payment provider may take additional time to post the credit. Refunds cover the amount actually paid for accepted items, including applicable refunded tax.

Exchanges

For a different size, color or style, request a return and place a new order. New orders are subject to current stock, prices and shipping terms. We do not reserve replacement stock or place an exchange hold on your card.

Damaged, defective or incorrect items

Please contact us as soon as possible, ideally within seven days of delivery, with your order number and a description. Keep the item, tags and packaging; we will explain how to provide photos securely. MOLIVRAÉ covers reasonable return shipping for a confirmed defect or fulfillment error and arranges an appropriate refund or replacement. This reporting request does not limit rights provided by applicable law.

Final sale and exceptions

An item is final sale only when that restriction is clearly disclosed before purchase. Ordinary discounts alone do not make an item final sale. Any future exclusions for personalized or hygiene-sensitive products will be shown on the relevant product page. These restrictions do not remove rights relating to faulty or incorrectly supplied goods.

We do not apply later price reductions retroactively. If there is a problem with the condition of a returned item, we will contact you with the reason before deciding the next step.